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Terms and Conditions



In order to provide quality services and smooth purchase experience to the members as well as ensuring both parties deal under ample understanding,I PET EXPRESS SDN BHD have drawn out the terms of service as following:


  1. All pictures shown are for illustration purpose only. Actual product may vary.
  2. In using our app, you agree to take responsibility for all activities conducted through your account. You are responsible for keeping your account and password secured.
  3. Our company retained the full copyright of all the materials (including pictures, brands, trademark, ...etc) contained in the application. You may not use any of them for commercial purposes.
  4. Our company reserved the right to cancel the order anytime.
  5. Our company reserved the right to update selling price, product information and stock amount on the application without further notice.
  6. When you submit an order to us, you agreed to all the terms and conditions stated above.




Return and Refund Policy



Application for the Return of an Item

1. Buyer may only apply for the refund and/or return of the Item in the following circumstances:

  • The Item has not been received by Buyer;
  • The Item was defective and/or damaged on delivery;
  • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer


2. How am I able to request for a Return / Refund / Replacement?

  • Notify us that an exchange is needed within 3working days from the date of receiving your goods by email or contact us with your FULL ADDRESS, CONTACT NUMBER, ORDER NUMBER together with the REASON OF THE RETURN.
  • Must receive a confirmation from I PET EXPRESS SDN BHD BEFORE return goods.
  • We reserve the right to reject request if we conclude goods sent is in good condition.
  • All goods must be returned in an unopened as well as in its original sellable condition with its original packaging.
  • A one to one exchange will be processed upon the receipt of your package.
  • Goods purchased through a third party will not be eligible for an exchange.
  • We are only able to waive the shipping charges if the return is due to our oversight.


Refunds will be provided if any product ordered is out of stock. A notification of refund will send via email or phone.


Please return your purchase to the following address:








Privacy Policy



At I PET EXPRESS SDN BHD ,we take user privacy seriously. This privacy policy is intended to inform you about the collection, use, and disclosure of Personal Information, including users' image information, when you use our Merchant App (here after referred to as the "app"). By using our Service, you acknowledge and agree to the practices described in this policy. We are committed to providing transparent information about the data we collect and how it is utilized.



Information Collection and Use


For a better experience while using our Service, our company may require you to provide certain personally identifiable information, including but not limited to Email, Phone Number, Gender, and Images. The information that our company requests will be retained on your device and is not collected by our company in any way.


The app may collect users' images for user profile creation. We want to assure you that these images are solely used for the mentioned purposes and are not shared with anyone except as described in this Privacy Policy.



Data Handling and Security


Our company values your trust in providing us with your Personal Information, including images. We strive to use commercially acceptable means to protect this information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure and reliable, and we cannot guarantee absolute security.



The app may use third-party services that collect information used to identify you. These third-party services may include, but are not limited to:


Google Play Services

Google Analytics for Firebase



We encourage you to review the privacy policies of these third-party providers to understand how they handle your data.



Log Data


Whenever you use our Service, in a case of an error in the app, our company collects data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. This data is used for the sole purpose of analyzing app performance, identifying and resolving issues, and improving the overall user experience.





This Service does not use "cookies" explicitly. However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.



Service Providers


Our company may employ third-party companies and individuals for the following reasons:


To facilitate our Service;

To provide the Service on our behalf;

To perform Service-related services; or

To assist us in analyzing how our Service is used.


Our company wants to inform users of this Service that these third parties have access to your Personal Information, including images, to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.





Our company values your trust in providing us with your Personal Information, including images. We strive to use commercially acceptable means to protect this information. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and our company cannot guarantee its absolute security. Rest assured that we take appropriate measures to safeguard your data, including images, from unauthorized access and use.



Links to Other Sites


This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by our company. Therefore, our company strongly advises you to review the Privacy Policy of these websites. Our company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.



Children's Privacy


These Services do not address anyone under the age of 13. Our company does not knowingly collect personally identifiable information, including images, from children under 13 years of age. If we discover that a child under 13 has provided us with personal information, including images, we will immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, including images, please contact us so that we can take the necessary actions.



Changes to This Privacy Policy


Our company may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. Our company will notify you of any changes by posting the new Privacy Policy on this page.